At AIOE our Student Services Office is here to support you throughout your academic journey. We offer a range of services designed to make your experience as smooth and successful as possible. Here’s how we can assist you:

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1. Orientation and Welcome

Our Student Services team is responsible for coordinating Orientation Day to help you get settled in. We provide all the information you need to get familiar with the campus, student resources, and support available to you. You will be provided with information related to your course including timetables and academic calendars (VET students) This is a great opportunity to meet fellow students and get off to a strong start. Our Student Services Team is your first point of contact and provides guidance and referrals to other support services within AIOE.

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2. Referrals to Academic Support

We offer support to ensure you are meeting academic requirements and can refer you to counselling if needed. Whether it’s study tips or help navigating challenges within your course, we are here for you.

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3. Wellbeing and Personal Support

Your wellbeing is a top priority. Our Student Services team can connect you with various support services, including mental health resources, counselling, and referrals to external support networks if required. We strive to ensure you have the support needed.

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4. Student Documentation

We assist with all your official documentation needs, such as updating personal details, providing transcripts, and assisting with any other administrative inquiries. The Student Services Office also assists you with obtaining your Student ID card and Enrolment Confirmation letters.

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5. Navigate Leave of Absence Request

We understand that students may face unforeseen challenges and need assistance with applying for a Leave of Absence from their course outside of scheduled breaks. A leave outside of any scheduled breaks must be approved by the college, and this is particularly important for international students.

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If you need to apply for a leave of absence, our team will guide you through the process. You will need to provide supporting evidence of compassionate and compelling circumstances to support your request. Our Student Services Office is here to help you lodge your application and ensure you meet all requirements.

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For more information or assistance with applying for a Leave of Absence, simply send an email to sso@aioe.edu or visit the campus in person.

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6. Apply for Payment Plans and Extensions Based on Financial Hardship

We understand that unforeseen circumstances can sometimes affect your ability to pay tuition fees on time. If you are experiencing financial hardship, our Student Services Office is here to support you. We can help you navigate payment plans and extensions tailored to your situation.

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If you find yourself in this position, you can contact our Student Services Office to discuss available options on sso@aioe.edu.au. Under consideration of evidence for compassionate and compelling circumstances, our team will guide you through the process to ensure that you meet your Student Visa requirements while managing your tuition fee payments.

We are committed to helping you through these difficult times and ensuring that your academic journey continues smoothly despite any financial struggles. Don't hesitate to reach out for assistance.

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7. Complaints and Appeals Process
If you experience dissatisfaction with any aspect of your study experience, the Student Services Office is here to assist you. We provide guidance and support to help you navigate the Complaints and Appeals Process. Our team is available to refer you to the appropriate channels and ensure you understand your rights and options.

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For detailed information on how to file a complaint or appeal, please refer to the Student Handbook available on our website, which will be provided to you during Orientation Day.

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If you have any questions or need further assistance, feel free to email sso@aioe.edu.au or visit our campus in person. We are here to help you determine the best approach for your situation.