REFUNDS PROCEDURE FLOW CHART
Refund procedure:
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Complete the Refund Application Form and submit via email to admin@aioe.edu.au
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Refund Requests based on a visa refusal must be submitted along with the visa refusal letter.
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Your refund will be processed within 4 weeks of receipt of your completed refund application alongside all the required documents.
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A written statement will be provided to the student to explain how the refund is calculated.
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Any approved refunds are made payable to and sent to the student or his/her agent, in the country of origin as applicable in Australian dollars.
Note: A $250 administration fee applies to all refund requests (including visa refusal cases).
Cancellation and Refund Policy (Domestic students)
1. The Enrolment Fee, Accommodation Placement Fees, Material Fee and IT Levy are non-refundable whether you complete or commence your course or not. If the college agrees to accept an enrolment upon payment of a deposit or partial payment, the payment is non-refundable.
2. A $350 fee is payable for administering course cancellation after course commencement.
3. Where a student has cancelled prior to commencement a fee of $250 is charged for processing the refund.
4. An administrative charge of $100 for the initial request and $150 for any subsequent request is made to vary an application e.g. application e.g. deferral of start date, change of course etc.
5. Student Default: No refund will be made if a student:
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has given false or misleading information in the enrolment application.
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fails to comply with the conditions of enrolment at the College.
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withdraws after the commencement date of the course.
6. Tuition fee refund: If you give written notice of your intention to withdraw from a course:
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30 days of more before the commencement date, tuition fees will be refunded less a cancellation fee of 25%.
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more than 5 days before the commencement date, tuition fees will be refunded less a cancellation fee of 40%.
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less than 5 days before course commencement date, tuition fees will be refunded less a cancellation fee of 50%.
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No refund of fees paid will be issued if the student fails to either submit additional requested documentation or the completed refund request form within 90 days of receiving the Offer letter.
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You are responsible for making the necessary arrangements to begin your course within the 4-week commencement period. If the course starts and you are unable to commence within this period, any tuition fees paid may be forfeited. The College may, at its discretion where evidence of compassionate and compelling circumstances is presented, offer to credit part of the forfeited tuition fees towards a future enrolment. This will require a new application and will be subject to current course fees at the time of re-enrolment.
7. Where two or more courses are packaged, the conditions apply to all elements. Note that for packaged courses the course start date of the first course is considered.
8. Commencement of the course is defined as the course start date in the first Application form submitted by the student or representing agent and not subsequent changes to the starting date.
9. The college cancels a course after the start date and before the completion date:
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The refund of the unused tuition fees will be calculated on a pro-rata basis (weekly as per the term calendar minus any application deductions)
10. All refunds will attract an administration charge of $250.00.
11. Course and other Fees are not transferable to another student or institution but may be transferred to another course within the College at the discretion of the College.
12. Any approved refunds are made payable to and sent to the student or his/her agent, in the country of origin as applicable in Australian dollars.
13. Bank charges are deducted for refunds made by bank draft or electronic transfer.
14. Provider Default: In the unlikely event that the College is unable to deliver your course in full starting from the agreed date, you will be offered a partial refund of unused tuition fees within 2 weeks after the default date.
15. Fees for services paid to education agents by students are not covered by this refund policy.
16. This refund policy applies to all tuition fees paid to the College and includes any tuition fees paid to an education agent to be remitted to the College.
17. All refund considerations will be strictly limited to the monies paid, which the College has received from the student as tuition fees only i.e. exclusive of all non-refundable fees and agents’ commission (whether this commission was deducted before or after student payment the College.)
18. Students are encouraged to view the College's Student Handbook as part of pre-enrolment information.
19. This policy does not remove the right of the student to take further action under Australia’s Consumer Protection Laws https://consumer.gov.au/consumers-and-acl
AIOE reserves the right not to offer a course previously made available at its own discretion. Where a student is unable to enrol in a similar course at AIOE and the enrolment is cancelled then the refund will be calculated as per pt. 11 of the refund policy.
In the unlikely event that AIOE is unable to deliver your course in full (provider default), you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 28 working days on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by AIOE at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
AIOE refunds (apart from provider defaults) under this policy will be paid within 28 working days from the date of approval from an authorised AIOE management staff.
If the student is no satisfied with a decision of the refund, an appeal should be made in writing addressing the Principal of AIOE by submitting the Complaints and Appeals form.
Refunds will be made in Australian dollars and the academy reserves the right to make refunds payable in the country of origin. Agency fees, if applicable, will not be refunded.
Where a student requests that the refund is made payable to a relative or other person in Australia, this will only be granted if documentary evidence proves that the relative or other person paid the tuition fees.
Cancellation and Refund Policy (International students)
1. The Enrolment Fee, Accommodation Placement Fees, Material Fee and IT Levy are non-refundable whether you complete or commence your course or not. If the college agrees to issue a Confirmation of Enrolment (CoE) upon payment of a deposit or partial payment, this payment is non-refundable.
2. A $350 fee is payable for administering course cancellation after course commencement.
3. Where a student has cancelled prior to commencement a fee of $250 is charged for processing the refund (including visa refusal cases).
4. An administrative charge of $100 for the initial request and $150 for any subsequent request is made to vary an application e.g. deferral of start date, change of course etc.
5. Tuition Fees and OSHC are refunded in full if your student visa application is rejected and you provide official written notification of the refusal from DHA.
6. Student Default: No refund will be made even in the event of student visa refusal if a student:
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has given false or misleading information in the enrolment- or visa application:
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fails to comply with the conditions of enrolment at the College.
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is in breach of their visa requirements as imposed by the Australian Government.
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withdraws after the commencement date of the course.
7. Tuition fee refund: If you give written notice of your intention to withdraw from a course:
-
30 days of more before the commencement date, tuition fees will be refunded less a cancellation fee of 25%.
-
more than 5 days before the commencement date, tuition fees will be refunded less a cancellation fee of 40%.
-
less than 5 days before course commencement date, tuition fees will be refunded less a cancellation fee of 50%.
-
No refund of fees paid will be issued if the student fails to either submit additional requested documentation or the completed refund request form within 90 days of receiving the offer letter, irrespective of the Confirmation of Enrolment (CoE) status.
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You are responsible for initiating the visa application process once the enrolment request has been processed and the CoEs have been issued. If the CoE expires due to the applicant's failure to submit their visa application before the course commencement date, any tuition fees paid may be forfeited. The College may, at its discretion where evidence of compassionate and compelling circumstances is presented, offer to credit part of the forfeited tuition fees towards a future enrolment. This will require a new application and will be subject to current course fees at the time of re-enrolment.
-
Tuition fees are set based on the course enrolled and do not vary when a student applies to complete the course in a shorter duration than they initially enrolled in.
8. Where two or more courses are packaged, the conditions apply to all elements. Note that for packaged courses the course start date of the first course.
9. Commencement of the course is defined as the course start date in the first Application form submitted by the student or agent and not subsequent changes to the starting date.
10. The college cancels a course after the start date and before the completion date:
-
The refund of the unused tuition fees will be calculated on a pro-rata basis (weekly as per the term calendar minus any application deductions)
11. All refunds will attract an administration charge of $250.00 (including for visa refusal).
12. Course and other Fees are not transferable to another student or institution but may be transferred to another course within the College at the discretion of the College.
13. Any approved refunds are made payable to and sent to the student or his/her agent, in the country of origin as applicable in Australian dollars.
14. Bank charges are deducted for refunds made by bank draft or electronic transfer.
15. Provider Default: In the unlikely event that the College is unable to deliver your course in full starting from the agreed date, you will be offered a partial refund of unused tuition fees within 2 weeks after the default date.
16. Fees for services paid to education agents by students are not covered by this refund policy.
17. This refund policy applies to all tuition fees paid to the College and includes any tuition fees paid to an education agent to be remitted to the College.
18. All refund considerations will be strictly limited to the monies paid, which the College has received from the student as tuition fees only i.e. exclusive of all non-refundable fees and agents’ commission (whether this commission was deducted before or after student payment the College.)
19. Students are encouraged to view the College's student handbook as part of pre-enrolment information.
20. This policy does not remove the right of the student to take further action under Australia’s Consumer Protection Laws https://consumer.gov.au/consumers-and-acl
AIOE reserves the right not to offer a course previously made available at its own discretion. Where a student is unable to enrol in a similar course at AIOE and the enrolment is cancelled then the refund will be calculated as per pt. 11 of the refund policy.
In the unlikely event that AIOE is unable to deliver your course in full (provider default), you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 28 working days on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course by AIOE at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.
AIOE refunds (apart from provider defaults) under this policy will be paid within 28 working days from the date of approval from an authorised AIOE management staff.
If the student is no satisfied with a decision of the refund, an appeal should be made in writing addressing the Principal of AIOE by submitting the Complaints and Appeals form.
Refunds will be made in Australian dollars and the academy reserves the right to make refunds payable in the country of origin. Agency fees, if applicable, will not be refunded.
Where a student requests that the refund is made payable to a relative or other person in Australia, this will only be granted if documentary evidence proves that the relative or other person paid the tuition fees.